Terms and Conditions
Welcome to Noé Collections. These General Terms and Conditions ("Terms") apply to the use of the website [www.noecollections.nl] (the "Website") and the purchase of products offered through this Website. By using the Website and/or placing an order, you agree to these Terms.
1. Company Identity
Noé Collections
Chamber of Commerce (KvK) number: 67166571
VAT number: NL002266835B83
Email: info@noecollections.nl
2. Applicability of the Terms
These Terms apply to all agreements concluded via the Website. By placing an order, you agree to these Terms. Noé Collections reserves the right to amend these Terms at any time. The amended Terms take effect as soon as they are published on the Website.
3. Offer and Formation of the Agreement
3.1 Offer
All offers on the Website are non-binding and may be adjusted at any time. Noé Collections reserves the right to modify the offer or remove products from the assortment.
3.2 Formation of the Agreement
An agreement is concluded when the customer places an order and it is confirmed by Noé Collections. Order confirmation occurs when you receive a confirmation email after placing your order.
3.3 Errors in the Offer
Noé Collections strives to present the information on the Website carefully. If errors or ambiguities occur in the offer, Noé Collections reserves the right to cancel the order.
4. Prices and Payment
4.1 Prices
All prices on the Website are in euros and include VAT unless stated otherwise. Shipping costs are specified separately at checkout.
4.2 Payment Methods
You can pay at Noé Collections using the following payment methods: iDEAL, credit card, and other available payment options. Payment must be made at the time of ordering.
5. Delivery
5.1 Shipping Area
Noé Collections delivers within the Netherlands and possibly to other countries. The available delivery options are shown during the checkout process.
5.2 Delivery Time
The delivery time is indicated with the product when possible. Noé Collections strives to process orders as quickly as possible but cannot guarantee delivery at a specific time. The estimated delivery time is usually 1-2 business days.
5.3 Shipping Costs
Shipping costs depend on the weight of the order and the destination. These costs are displayed at checkout.
6. Right of Withdrawal
6.1 Right of Withdrawal
You have the right to withdraw from the agreement within 14 days of receiving the products, without providing any reason, as described in the Dutch Distance Selling Act.
6.2 Exercising the Right of Withdrawal
To exercise the right of withdrawal, you must inform us in writing (e.g., via email) within 14 days of receiving the products. You may use the withdrawal form, but this is not mandatory.
6.3 Returning Products
After exercising the right of withdrawal, you must return the products within 14 days. The return shipping costs are at your expense unless otherwise agreed.
6.4 Exclusions to the Right of Withdrawal
The right of withdrawal does not apply to products made specifically for you or to hygienic products such as scented candles that are sealed and cannot be returned once opened.
7. Warranty and Complaints
7.1 Warranty
Noé Collections provides a statutory warranty on the products. This means that the products meet reasonable expectations of quality and reliability.
7.2 Complaints
If you have a complaint about a product, you can contact us via email at info@noecollections.nl or through the contact form. We will handle the complaint as soon as possible and aim to find a suitable solution.
8. Liability
Noé Collections is not liable for any damage resulting from the use of the products, except in cases of intent or gross negligence. Noé Collections' liability is always limited to the order amount.
9. Privacy and Data Processing
Noé Collections processes your personal data in accordance with the Privacy Policy available on our Website. We collect and use your data solely for processing orders and providing better customer service.
10. Intellectual Property Rights
All content on the Website, including text, images, logos, and trademarks, is owned by Noé Collections or the respective rights holders. It is not permitted to use this content without prior permission.
11. Applicable Law and Disputes
These Terms are governed by Dutch law. In the event of disputes, we will try to reach a mutual solution. If this is not possible, the dispute will be submitted to the competent court in the Netherlands.