Privacy policy

At Noé Collections, we highly value the protection of your privacy and the secure processing of your personal data. In this privacy statement, we explain which data we collect, how we use it, and what rights you have regarding your personal data. We recommend that you read this privacy statement carefully.

1. What personal data do we collect?

We collect personal data that you provide to us when you visit our Website, place an order, or contact us. This may include the following data:

  • Name (first and last name)
  • Address details (billing and shipping address)
  • Email address
  • Phone number
  • Payment details (such as bank account or credit card information)
  • IP address
  • Browser and device information

In addition, we may automatically collect data via cookies (see more under "Cookies").

2. Purposes of data processing

We use your personal data for the following purposes:

  • Order processing: Processing orders and shipping the products you have ordered.
  • Customer service: Answering questions and providing support via email and phone.
  • Marketing: Sending newsletters and offers if you have signed up (you can unsubscribe at any time).
  • Payment processing: Handling payments and preventing fraud.
  • Improvement of our services: Analyzing the use of our Website to improve our services and optimize the user experience.
  • Legal obligations: Complying with legal obligations such as tax and administrative requirements.

3. Legal basis for processing personal data

We process your personal data based on the following legal grounds:

  • Performance of a contract: We use your data to process orders and deliver products.
  • Consent: For certain purposes, such as sending marketing communications, we ask for your explicit consent.
  • Legal obligations: We may process your data to comply with legal obligations (e.g., tax laws).
  • Legitimate interests: We process data to improve our services and prevent fraud.

4. Sharing personal data with third parties

We only share your data with third parties if necessary for the performance of the contract or if we are legally required to do so. Third parties we may share data with include:

  • Shipping companies: We share your data with postal and parcel services (such as PostNL or DHL) to ship your order.
  • Payment processors: We use external parties to process payments (such as iDEAL or credit card companies).
  • Web hosting and IT services: We use external servers and IT services to host our Website, which may process your data.
  • Marketing and advertising partners: If you have opted to receive marketing communications, we may share your data with our marketing partners (e.g., for email campaigns).

We ensure that these parties handle your data carefully and confidentially and comply with GDPR requirements.

5. Cookies and similar technologies

Our Website uses cookies and similar technologies to enhance your user experience. Cookies are small text files stored on your computer when you visit the Website. They help us to:

  • Remember your preferences
  • Improve the Website’s functionality
  • Analyze traffic on our Website

You can choose to disable cookies via your browser settings. However, please note that some functions of the Website may not work properly if you disable cookies.

For more information about our cookie usage, please read our [cookie statement].

6. Data retention

We retain your personal data for as long as necessary to achieve the purposes for which we collected it unless a longer retention period is required by law or regulation. For example, we may retain invoice and payment data for up to 7 years for administrative purposes, as required by tax legislation.

7. Your rights

You have various rights regarding your personal data:

  • Right of access: You have the right to know what personal data we process about you.
  • Right to rectification: You can request us to correct inaccurate or incomplete data.
  • Right to erasure: You can request us to delete your personal data unless we are legally required to retain it.
  • Right to restriction of processing: You can request us to temporarily restrict the processing of your data.
  • Right to data portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to object: You can object to the processing of your data, for example, if we use your data for direct marketing.

If you wish to exercise any of these rights, you can contact us via info@noecollections.nl. We aim to respond to your request within one month.

8. Security of personal data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure. We ensure that only authorized employees have access to your data and that the data is encrypted where necessary.

9. Changes to this privacy statement

Noé Collections may update this privacy statement from time to time. We will publish changes on the Website and indicate the date of the latest update at the top of the statement. It is important to review the privacy statement regularly to stay informed about how we protect your data.

10. Contact

If you have any questions about this privacy statement or the processing of your personal data, you can contact us.